Commerce Live

Commerce Live FAQs

Have a question? We're here to help! If you can't find your answer below, please contact the event organizers at hello@commercelive.com.

Browser

What if the sessions won't load?

For optimal browsing, a modern and up-to-date browser is necessary.

Example of compatible browsers:
  • Google Chrome
  • Firefox
  • Edge
  • Safari 
Obsolete browser
IE11 does not support the new web standards. A small number of companies, via their IT department, may restrict certain functionalities (video viewing, videoconferencing). In this case, it is recommended if possible to change the browser. Use another means of connection (access to the site via another computer, mobile).

If all the above is up to date and you still can't see the session, try refreshing your page and clearing your cache. Links on how to to clear each browser below:

Account creation

How do I create an account?

After registering, you should have received an email from Commerce Live with a button to access the website; clicking on this button will automatically activate your account. If you have not received this email please contact the event organizer.

Contact Organizer

Password

What do I do if I forget my password?

On the authentication page, you can click on "forgot your password." Provided that you have already created an account, you will receive an email with a verification code to change it.  Check your spam folder if you do not see it in your inbox. 

Go to the authentication page

Locked account

What do I do if I'm locked out of my account?

You will automatically be locked out of your account after 5 unsuccessful login attempts. After 5 minutes you may attempt to sign in again. If you still cannot access your account,  contact the event organizer. 

Contact Organizer

Networking

How do I edit my networking profile?

On this platform, you can exchange messages and video calls with other participants and benefit from contact recommendations in your participant account. 


To do so, you need to: 
  • access your profile and click on the "My info" tab
  • make sure your networking options are activated by ticking the box in the "Want to network with others?" section 
Here is a walkthrough of how to do the above. 

Update My Profile

Bookmarking Sessions

How do I bookmark sessions?

It’s easy! Just go to the agenda page (agenda button in the menu) and click on the icon on the top right corner of a session to bookmark it. You can also click on a session to reach the session detail page and click on the “bookmark” button under the video player.


All bookmarked sessions will appear in the "My agenda" tab of your account profile. 

View Agenda

Sessions

How do I access the sessions?

On the days of the event, there will be a "Watch Live" button on the top right  of the menu bar. This will take you directly to the currently airing session. 

You can also access each session by clicking on the video icon on the top right section of each session's description page. Either way you will only be able to access the sessions once they are airing live. 

Watch Live

Sessions

What does it mean to bookmark a session?

Bookmarking sessions add them to your personalized agenda in your participant account— click on "My Account” in the menu and then on the “My agenda” tab to access. This will allow for easier access to the sessions you want to watch on the day of. 

View My Bookmarks

Sessions

Will the sessions be available on demand?

Yes! All registrants will have access to the sessions on demand after Commerce Live has wrapped. You can access the sessions on demand through the Watch On-Demand page and navigating to  each individual session. Alternatively you can access the sessions through your bookmarked sessions in your account. 

View Agenda

Sessions

What if I can’t make it to all the sessions?

No worries! The sessions will be available to registrants on demand, just make sure you're logged in! 

View Agenda

Sessions

Will my video be shown during the sessions? 

Only speaker videos will be shared during each session. You will have the option to turn on your camera and speak with other event attendees through the platform's networking functions by going to your "My contacts" tab of your account and reaching out to other attendees to request a video call. Calls can only happen if both parties opt in. 

Sessions

How can I ask questions during the sessions?

On the right side of the screen for most sessions you will see a "Discussion" and "Questions" button that will allow you to type in your comments and questions in real time as the sessions are airing. Provided there is enough time, speakers will try to answer these questions during their sessions. 

My profile

Will I have access to my profile after the event is over?

Sure! You can access your profile, send messages to other participants, update your info, etc. 

View My Profile